Sysero · Knowledge management
Knowledge 360
Every silo. One question. One cited answer.
All organisations have silos of knowledge, maintained by departments and individuals, that act as the source-of-truth on specialist areas.
Negotiated positions sit with legal. Compensation bands sit with HR. The obligations register sits with compliance. Supplier terms and renewal dates sit with procurement. Every silo has its own vocabulary, its own idea of a complete record, and its own gatekeeper — which is why one firm-wide search never answers the question properly.
Knowledge 360 does not flatten the silos — it makes every one of them answerable. Sysero turns each silo into an app with its own forms, workflow and metadata, then opens all of them to Claude, Microsoft Copilot and Harvey through MCP.
[ MCP ]
Use AI with your organisation’s data
Model Context Protocol + Retrieval Augmented Generation
One question. Every silo.
The silos — and what each one knows
Legal
Contract templates · precedent clauses · negotiated positions · regulatory interpretations · litigation history
HR / People
Compensation bands · employment law by jurisdiction · disciplinary precedent · org design rationale
Compliance / Risk
Regulatory obligations register · incident history · control frameworks · regulator correspondence
Procurement
Supplier performance · negotiated terms · escalation contacts · contract renewal calendars
Each is a Sysero app with its own form, workflow and permissions. Silos form along three lines:
Departmental
Legal, Finance, HR, IT, Compliance, Sales, Procurement, Operations, Marketing and Client Service — each with its own vocabulary and gatekeeper.
Individual and tacit
The riskiest silos, because they leave when the person does: the specialist, the long-serving administrator, the spreadsheet everyone depends on.
System-of-record
The DMS, the CRM, practice and case management, email and chat archives, shared drives and stale wikis.
Building each silo in Sysero
Forms
The silo’s own fields and option lists, with conditional sections so a contributor sees a short form, not a forty-field one.
Process
Workflows manage submission, review, sanitisation and approval. Knowledge items can be flagged for review at predetermined intervals.
Automation
Create documents and emails based on your knowledge. Placeholders and optional text provide personalised communications.
Asking across the silos
One question, asked in plain English
“Which supplier contracts renew this quarter, what did we negotiate on liability, and have any of those suppliers appeared in an incident?”
AI harnesses
- Claude
- Microsoft Copilot
- Harvey
Sysero MCP queries every silo app
One answer
The harness holds the conversation. Sysero holds the source-of-truth — with each silo’s metadata, permissions and review dates intact. Cross-silo questions are answered by querying the apps, not by copying them into a warehouse.
Frequently missed
The cross-cutting silos
A Sysero form turns tacit knowledge into a record: a short, structured capture at the moment the knowledge is used, with the specialist as the named owner rather than the only route to the answer.
Conflicts and onboarding data
Client entity structures, beneficial ownership, KYC status.
Precedent and know-how
Collections held by practice groups rather than by the firm.
Decision rationale
The “why” behind policies, which almost never gets recorded anywhere.
Jurisdictional variations
Maintained separately by each office.